Returns & Exchanges

At ICHA TEA, we strive for the highest quality in every leaf; however, due to the perishable nature of our products, we offer returns or replacements on unopened items within 14 days of delivery. If you receive a damaged or incorrect order, please contact our support team immediately to ensure a perfect tea experience.

1

Initiate a Request

Email our customer service team with your order number and photos of the items you wish to return or report as damaged.

2

Review and Approval

Our quality assurance team will review your request within 48 hours to ensure it meets our health and safety return standards.

3

Secure Packaging

Once approved, carefully pack the unopened tea tins or accessories in their original shipping box to prevent damage during transit.

4

Refund Processing

After we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing